At PrintsByDerousane, we aim to process and ship all orders as efficiently as possible.
Order Processing:
All orders are processed within 2–5 business days. Custom or printed items may require additional processing time depending on the order size and design requirements. You will receive a confirmation email once your order has been dispatched.
Shipping Locations:
We currently ship within the United Kingdom. Shipping services and delivery times may vary depending on your location.
Delivery Times:
Estimated delivery times are typically 2–5 business days after dispatch. Please note that delivery times are estimates and may be affected by courier delays, peak periods, or unforeseen circumstances.
Shipping Costs:
Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order.
Incorrect Address & Delays:
Please ensure your shipping address is correct at checkout. PrintsByDerousane is not responsible for delays or lost parcels due to incorrect or incomplete address information provided by the customer.
Damaged or Missing Orders:
If your order arrives damaged or is missing, please contact us within 48 hours of delivery with clear photos so we can investigate and assist you promptly.