Help & Questions (FAQ)
What services do you offer?
PrintsByDerousane provides high-quality custom clothing printing, including T-shirts, hoodies, tracksuits, clothing, and business attire. We cater to individuals, families, clothing brands, and businesses.
Do you offer custom and personalised printing?
Yes, we specialise in custom and personalised printing. You can upload your design or discuss your ideas with us before placing an order.
How long does it take to process an order?
Orders are typically processed within 2–5 business days. Larger or customised orders may take longer depending on complexity and quantity.
Do you accept returns or refunds?
We accept returns within 21 days of delivery for non-custom items in unused and original condition. Custom or personalised items are non-refundable unless faulty or incorrect.
Where do you ship to?
We currently ship within the United Kingdom. Shipping times vary depending on your location and courier service.
What should I do if my order is damaged or incorrect?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Can I place bulk or business orders?
Yes, we offer bulk and business orders for clothing brands, events, teams, and companies. Please contact us for pricing and turnaround times.
How can I contact you?
You can reach us through our website contact form or via email. We aim to respond to all enquiries within 24–48 hours.
If We fail to comply with these, We are responsible for loss or damage you suffer that is a foreseeable result of our breach , or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.